Cherry Crystal Candy

Made to order 7 - 10 days processing time

All of our crystals are created using 5 simple ingredients. Sugar, water, agar agar, all natural flavouring extract and colouring/edible glitter.

All our crystal candies have a firm gelatine like interior with a crisp/crunchy exterior. Not every piece will come with the same level of crunch to firm gelatine texture. Each piece will be unique. Some pieces may be slightly crunchier than others. Since each candy is handcrafted, colours, shapes, and crunch will vary and candies may not look exactly like the photos.

Crystal candies could have sharp edges and are not recommended for small children or those under the age of 7 years old. 

Processing & Shipping

• Our processing times are about 7-10 business days (not including weekends and holidays. Please contact us at sweetsandtreatsadelaide@gmail.com if there is an issue.

• We will send your tracking information through Auspost after your order is processed and shipping usually takes about 2-7 days depending on your location.

• Issues with damaged deliveries must be addressed within 48 hours of delivery. 

• We are not responsible for damaged or lost items. Once the package leaves our location, it is no longer in our care or responsibility and you will have to contact the shipping service.

Processing Time

• Please don't hesitate to contact us if you have any questions about our products or your order. We are always here to help.

• Your candies will come nicely packaged as best we can to reduce damage. They are however a fragile item and shipping damages can occur possibly distorting the original condition of your items. 

• Please let us know if you have a specific date you need a package to make sure they will be ready in time. 

• There is absolutely no returns, refunds, or exchanges accepted on edible products. 

• AFTER THE ITEMS ARE SHIPPED, THE CARRIER IS THEN RESPONSIBLE FOR LOST OR DAMAGED PACKAGES. For example: candy opened, candy melted, incorrect delivery address, etc. 

• Sanitation: Our work area is always cleaned and sanitized before and after use. All employees are required to wear gloves while handling the products.

• Once your order is packed and processed, you will receive an email with a tracking number

• There are NO REFUNDS or EXCHANGES given for edible products- ALL SALES ARE FINAL. Any issues with packages in shipping need to be handled with the shipping provider. Once your order leaves our facility, it is now in control of the shipping provider. 

• If your package does not arrive as confirmed in the tracking, you will have to contact us and your local post office within 48 hours for us to be able to determine what happened with the package. Most of the time lost packages can be recovered if we contact the shipping provider within the first 48 hours of confirmed delivery. 

• You, the customer, are responsible for any incorrect addresses, or locations where the post office is unable to deliver and we will not refund in these situations. If this occurs you can provide us with your correct shipping address and pay the shipping fee again if you would like to still receive your purchase. We cannot refund original shipping cost as the item was already shipped and returned. Another shipping label will need to be purchased by you before we can reship your package. 

 Storage

Storage Instructions:

• Remove candies from plastic packaging.
• Room Temperature: Keep in a dry place. Avoid moisture as it can lead to mould growth.

Legal Disclaimer:

• Our candies may contain or come into contact with various allergens. Review the full ingredient list below.

Food Safety Disclaimer:

• Preparation: Our facility follows strict hygiene and safety protocols during the manufacturing process to ensure product safety.
• Cross-Contamination: While we take steps to minimize cross-contact, we cannot guarantee that our products are free from traces of allergens not listed in the ingredients.
• Consumption Advice: If you have food allergies or are particularly sensitive to specific ingredients, please consult with a healthcare professional before consuming our products.

Processing Times

• Our current processing time is about 7-10 business days ( not including weekends and holidays). Please note that this is approximate and processing can be a little under or a little over stated processing time. Please contact Sweetsandtreatsadelaide@gmail.com if there is an issue.
• Special orders may take longer to process.